These Terms and Conditions (“Terms”) govern your access to and use of the website www.khello.com.au and related services (the “Platform”) operated by Khello (“Company”, “we”, “us”, or “our”).
Last Updated: 10/04/2026
By accessing or using the Platform, you agree to be legally bound by these Terms.
If you do not agree, you must discontinue use of the Platform immediately.
Khello operates as a technology-based marketplace facilitating transactions between buyers and sellers of baby and children’s products.
Khello is not the manufacturer, distributor, or owner of products listed by third-party sellers unless explicitly stated.
Khello’s role is limited to:
Khello shall not be deemed a party to transactions between buyers and sellers unless Khello is explicitly identified as the seller.
Users must:
Khello reserves the right to refuse service to any user at its sole discretion.
Users must create an account to access certain services. Users agree to:
Users are solely responsible for activities conducted under their account. Khello shall not be liable for unauthorized access caused by user negligence.
Users agree not to:
Violation of these terms may result in account suspension or termination.
Sellers must ensure that:
Khello reserves the right to remove listings that violate policies.
Transactions conducted through the platform are agreements between buyers and sellers. Khello does not guarantee:
However, Khello may provide dispute resolution assistance at its discretion.
Payments are processed through third-party payment gateways. Khello does not store sensitive payment information such as full credit card numbers. Users agree to comply with the payment gateway provider’s terms.
Khello may charge:
All applicable fees will be disclosed prior to payment. Khello reserves the right to modify fee structures with prior notice.
Delivery may be managed by sellers or logistics partners. Khello does not guarantee delivery timelines and is not responsible for delays caused by logistics providers.
Returns and refunds shall be governed by the Return Policy published on the platform. For transactions involving third-party sellers, refund approval may require seller confirmation.
All intellectual property rights relating to the platform including:
are owned by Khello or its licensors. Users may not reproduce, distribute, or exploit platform content without written consent.
To the maximum extent permitted by law, Khello shall not be liable for:
The total liability of Khello shall not exceed the amount paid for the disputed transaction.
Users agree to indemnify and hold harmless Khello, its directors, employees, and affiliates from claims arising out of: Violation of these Terms, Illegal activity, Misrepresentation of products, or Intellectual property infringement.
Khello reserves the right to investigate suspicious transactions. Accounts suspected of fraud may be suspended pending investigation. Khello may cooperate with law enforcement authorities when required.
Khello may terminate or suspend accounts without prior notice if: Users violate platform policies, Fraudulent activity is suspected, or Legal compliance requires such action.
The platform is provided on an “as-is” and “as-available” basis. Khello makes no warranties regarding: Platform availability, Accuracy of listings, or Reliability of sellers.
These Terms shall be governed by the laws of India. Disputes arising from these Terms shall be subject to the exclusive jurisdiction of courts located in [Insert City], India.
Khello may update these Terms periodically. Continued use of the platform constitutes acceptance of revised Terms.
Khello operates solely as a technology platform that facilitates connections between buyers and sellers. Khello does not manufacture, store, or inspect products listed by third-party sellers unless explicitly stated. Accordingly, Khello shall not be held liable for: Product quality, Seller misrepresentation, Product defects, or Safety issues caused by third-party sellers. Users transact at their own discretion.
Transactions conducted between users are agreements solely between the buyer and seller. Khello is not a party to such transactions and does not assume responsibility for fulfillment, product authenticity, or seller conduct.
The platform may rely on third-party services including: Payment gateways, Shipping providers, and Technology infrastructure providers. Khello shall not be liable for interruptions or failures caused by such third-party services.
Khello reserves the right, but not the obligation, to monitor listings, user content, and transactions. Khello may remove listings, suspend accounts, or restrict platform access if policies are violated.
To the maximum extent permitted by law, Khello’s liability for any claim arising out of platform use shall not exceed the amount paid by the user for the specific transaction giving rise to the claim.
Users agree to indemnify and hold harmless Khello, its affiliates, directors, employees, and partners from claims arising from: Misuse of the platform, Violation of platform policies, or Illegal product listings.