Information regarding order cancellations, return eligibility, and refund procedures for Khello.
Last Updated: 10/04/2026
Orders may be cancelled:
Once an order is shipped, cancellation may not be possible.
Returns may be accepted when:
Return requests must be submitted within 7 days of delivery.
The following items are non-returnable for hygiene and safety reasons:
Returned items must:
Refunds will be processed after inspection of returned items.
Refund timelines may vary depending on payment method.
In cases where products are sold by third-party sellers, return approval may require seller confirmation.
Khello reserves the right to deny refunds for fraudulent claims.