Khello prioritizes the safety of babies and children. All sellers and users must comply with product safety standards applicable to children’s products.
Last Updated: 10/04/2026
Sellers are responsible for ensuring that all listed products:
Unsafe or defective products must not be listed.
The following items are not allowed on the platform:
Listings violating these rules may be removed immediately.
Products subject to official recall notices from manufacturers or regulators must not be listed or sold.
Sellers must ensure their products are not affected by known recalls.
Certain baby products require extra caution, including:
Sellers must disclose any defects, repairs, or missing parts for these items. Khello may restrict the sale of high-risk items.
When selling used baby products, sellers must:
Items that may compromise child safety may be removed.
Sellers must provide:
Misleading listings are prohibited.
Users may report unsafe products through the platform reporting system. Reports will be reviewed by Khello’s moderation team.
Khello may take action including:
While Khello encourages safe product listings, the platform cannot independently verify every product listed by users. Buyers are encouraged to review product details carefully before purchasing.
Khello reserves the right to update this policy periodically to reflect evolving safety standards and regulatory requirements.