Community

Community Safety Guidelines

Khello is committed to maintaining a safe and trustworthy marketplace for parents and families. All users must follow these community guidelines.

Last Updated: 10/04/2026

1. Respectful Conduct

Users must interact respectfully with other members. The following behavior is prohibited:

  • Harassment
  • Hate speech
  • Threats
  • Abusive language

2. Honest Listings

Sellers must ensure that:

  • Product descriptions are truthful
  • Images accurately represent product condition
  • Product defects are disclosed

Misleading listings are prohibited.

3. Child Safety

Because Khello focuses on baby and children's products, sellers must ensure that items meet reasonable safety standards.

Unsafe items must not be listed.

4. Reporting Violations

Users may report:

  • Unsafe products
  • Suspicious sellers
  • Fraudulent listings
  • Policy violations

Reports will be reviewed by the Khello moderation team.

5. Account Enforcement

Khello may take action against users who violate community guidelines, including:

  • Content removal
  • Listing removal
  • Account suspension
  • Permanent account termination

Report a Community Issue

Email: support@khello.com.au

Website: www.khello.com.au